Answering Your Questions

Q: Our staff can't seem to depend on volunteers. They don't follow through with tasks, often don't show up when scheduled, and sometimes quit in the middle of a project. What can we do to get them more committed? —Grand Rapids, Michigan

A: I'm concerned with your words w e and them . Those terms might indicate part of the problem. These words imply that there is a distinction in your church between the paid and unpaid servants.

I usually ask people how they would handle the situation if it was a paid staff member that was unproductive or not showing up. Church leaders have no problem answering that question! Why not follow the same standards with their volunteers? That will resolve the issue.

An Ephesians 4 church culture doesn't distinguish between paid and unpaid servants. In the body of Christ each has a part, and each part is equally important. If your culture suggests a certain standard for those who get paid for ministry and a lower standard for those who volunteer, you set yourself up for clergy-centered ministry.

Ministry means serving in an area where your skills, gifts, and abilities match the position. Salary does not determine the validity of the ministry.

What are your expectations for those who serve in unpaid positions at your church? Do you expect less because they are not paid? When we place volunteers in ministries that match their gifts, and equip them to succeed in that ministry, we should hold them to the same standard as we would if they were paid.

In his book Winning Every Day , Lou Holtz says it directly: “Leaders must challenge and inspire. I know that many people today believe that demanding excellence is politically incorrect. We are supposed to accept whatever an individual gives us as the natural expression of his ability and not pressure him or her by asking for anything more. Nonsense.”

Our job as leaders is similar to that of a coach. We need to find and develop the best people we can. Church staff members are to encourage the players and help them reach their goals. Leaders equip people for the team. Don't be afraid to be politically incorrect and demand excellence and enthusiastic commitment from your unpaid partners in ministry.

Bob D'Ambrosio has 25 years' experience with volunteer administration at churches in Michigan, Illinois, and Texas. He now serves as a consultant and trainer with Church Volunteer Central. For help with your volunteer questions, contact one of our ministry experts by clicking here .

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